To benefit from the connected services in MY Renault application, you should have a smartphone with a software version equal to or greater than:
To create your account in MY Renault application and access all its contents, follow the steps below:
Note: Your password protects access to your account, keep it carefully.
Note: If no activation email appears in your inbox, be sure to check your email's SPAM folder.
To add your car to MY Renault account, follow the steps below:
Note: If you do not have your account yet, please check our FAQ "How to create my account in the application MY Renault " in the same help section.
Note: If you do not know the VIN of your car, please check our FAQ 'Where can I find the VIN of my car' in the same help section.
Yes, you can add several cars to one MY Renault account.
To do this,
Note: If necessary, you can consult our FAQ 'How to add my car to MY Renault account' in the same help section.
The connection of your car with MY Renault application is a necessary step to benefit from the connected services of MY Renault.
To connect your application MY Renault with your car, please follow the steps below:
Note: for more details, please see our FAQ "How to create my account in MY Renault application " in the same help section.
Note: If, however the conditions were not met for the synchronization to succeed, let us guide you in the steps to follow MY Renault application. Especially if you have just activated your services in your car, it is advisable to wait a few hours before synchronizing MY Renault account with the car.
It is possible to add several cars to one MY Renault account. On the other hand, it is not possible to have the same car connected with several MY Renault accounts.
Note: Please see our FAQ "Is it possible to add several cars to one MY Renault account" in the same help section.
Here are several possible reasons:
To benefit from your services MY Renault application, it must be activated beforehand in your car.
To activate the services in your car, follow these steps:
To enjoy your services from MY Renault, you must also connect MY Renault application with your car.
The Vehicle Identification Number (VIN) is a number composed of 17 digits.
You can find this number on your Renault vehicle or on your car registration certificate in section E or on the vehicle itself.
The VIN is necessary to add a car to MY Renault account.
You can change your email address linked to your MY Renault account by following these steps:
To send my destination to my car from MY Renault application, follow the steps below:
To find your car in a parking, follow the steps below:
To secure access to remote control functions from MY Renault application, you must set and save your code PIN.
To do this, follow the steps on the Application:
Note: Your vehicle must be in a coverage area.
Note: your code PIN protects access to your car's remote control services, so keep it carefully
To use the lock and unlock feature of your car, follow the steps below:
Note: You can check if your vehicle is closed or open at the top left of the screen.
If the lock is yellow -> the car is open
If the lock is black-> the car is closed
You can find a Renault dealership from MY Renault application:
First, check that your vehicle is connected with an active data sharing.
1. Download MY Renault application,
2. Synchronize your car with the application (please see our FAQ "How to connect MY Renault application with my car" in the same help section)
3. Two different cases can occur:
To prepare your car for resale, follow these steps:
Note: Please consult our FAQ "How to remove my car from MY Renault application" in the same help section.
To remove your car from MY Renault application, follow these steps:
Note: If you have several cars in your MY Renault account, choose the one you want to delete.
Customised profiles let you create your own customised EASY LINK environment.
To customise your profle, please follow the steps below :
Note: To learn how to customize your EASY LINK screen, please see our FAQ '' How can I customize my EASY LINK screen '' in the same help section.
• Depending on the vehicle equipment, you can also customize other settings in your profile in the 'Setup' menu:
o MULTI-SENSE settings, mood lighting, driver's seat position or exterior mirrors;
o radio settings;
o navigation settings, browsing history, browsing favorites
Monday, Tuesday, Wednesday, Thursday, Friday from 9:00 AM to 5:30 PM
Before you call, help us by having the multimedia software version installed in your vehicle, available. This can be found on the settings screen within your vehicle.
*Standard network rates apply from mobile or landline phones.